Frequently Asked Questions
Everything you need to know about shopping with Frances Valentine.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard ground shipping typically arrives within 5-7 business days, while expedited options are available at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I care for my Frances Valentine leather goods?
To maintain the beauty of your leather items, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.
Can I change or cancel my order after it has been placed?
Our team works quickly to fulfill orders, so we are unable to make changes once an order is confirmed. If you need to cancel, please contact customer service immediately, though we cannot guarantee cancellation once processing has begun.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.